General Terms & Conditions

• If the prices in the booking confirmation deviate from this price list, the prices listed according to the price list always apply.
• Furthermore, in the event of non-use - without timely cancellation of beauty or vitality treatments - we have to charge 70% of the treatment price.
• If a reservation is made (accommodation contract), the Austrian hotel contract conditions of the professional association of accommodation providers from 23.9.1981 apply as agreed.
• You can Check In into from 3 p.m. If you arrive after 6 p.m., we ask you to notify us by telephone.
• We ask you to have dinner between 6:30 p.m. and 8:30 p.m. at the latest.
• Our insured garage costs € 7,- per night.

The Grandhotel Lienz cancellation conditions are as follows:

Winter - Spring - Fall

• Cancellation free of charge is possible up to 2 days before arrival.
• In the event of cancellation 2 days or more before arrival, 50% of the total arrangement will be charged as an empty bed fee.
• On the day of arrival 100% of the booked arrangement.
• Please check your arrival and departure dates carefully, because in the event of an early departure, the entire reservation time will be due for payment.

Summer

• Room cancellation free of charge is possible 7 days prior to arrival.
• Should you wish to cancel your booking after 7 days prior to arrival, a 50% penalty on the entire arrangement will be charged.
• Should you wish to cancel your booking on the same day of your expected arrival, a 100% penalty on the entire arrangement will be charged.
• Should you wish to check out prior the expected date of departure booked, a 100% penalty will be charged on the rest of the nights originally booked.

New Year`s Eve

• Room cancellation free of charge is possible until the 30th of November.
• Should you wish to cancel your booking after the 1st of December, a 100% penalty on the entire arrangement will be charged.
• Should you wish to check out prior the expected date of departure booked, a 100% penalty will be charged on the rest of the nights originally booked.
• To guarantee your booking, we kindly ask you to transfer a deposit of €500.00 to our bank account until 28 days before arrival.
• Our Bank Details:
  DolomitenBank Osttirol Westkärnten eG
  IBAN: AT62 4073 0000 0001 6330
  BIC: OVLIAT21

Travel cancellation insurance

If you want to be on the safe side and start your vacation trip carefree, we can offer you travel cancellation insurance. Simply calculate the premium and book it directly.

Dog boarding
We charge €29,- per day for dogs (without food). Unfortunately, we cannot allow you to take your four-legged friend into the restaurant or the wellness area.

Tourist tax
€2.00 per person per day. Children up to 14 years do not pay any tourist tax.

Payment terms:
Cash payment in Euro, Debit Cards
Credit cards: Mastercard, VISA,  Diners